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Strategic HR

Is Your Company Losing Its Soul?

By LAY HSUAN, LIM   Deloitte’s South-East Asia Human Capital Trends 2015 reported that culture and engagement is the third most significant human capital issue in this region. Globally, employee engagement is the No. 1 concern. In a new world of work, where organisational structure is becoming less hierarchical, transparency – also termed “the naked organisation” – is key to attracting and retaining top talent. The millennials entering the workforce are looking for an enriching experience in companies, where they can contribute meaningfully and purposefully. In other words, they are looking for companies with “soul” experience. ‘Soul-ed’ out You feel it in your gut if a company has a soul. After all, at the heart of every organisation is a mission and a purpose of its existence. Perha...

Who to Hire and What to Develop

By MILLIE ONG   Building on this 1973 seminal paper titled “Testing for competence rather than intelligence” by David McClelland, talent assessment emerged as the process of identifying, evaluating and measuring the knowledge, skills and capabilities of individuals. These capabilities are measured based on different elements, such as personality characteristics and cognitive abilities all the way to behavioural competencies. These measurements are compared with a pre-defined benchmark of success to determine the overall standing of individuals based on how they are assessed. In the more common forms, individuals undergoing talent assessment are often potential talents applying into an organisation or existing talents currently working within the organisation. However, a talent assessm...

Step Up Your Career with Facebook

By MICHAEL POH   With all the publicity on employees getting fired over wall posts on Facebook, the last thing you’d expect to hear from the popular social networking site is that it can help boost your career. True enough, posting about work on Facebook can bring about negative and serious consequences to office politics. We should always be tactful when it comes to voicing out our opinions and grievances in a public domain. Nevertheless, the opposite can also happen. Social networking sites like Facebook can give you an edge in your career if you use it to connect with co-workers and clients the proper way. Of course, it very much depends on your office culture and other factors. Here are some suggestions on how you can potentially make good use of social media to impress your colle...

Social Enterprises: Aligned and In Step, Can Move Mountains

By KAREN NEOH   Long before I started working for a social enterprise, I worked for an animal hospital – covering everything from consoling families distraught by the lossof a beloved pet, transporting wildlife to a sanctuary, to poking my head into the ventilation system to figure out what was causing a problem. A social enterprise’s primary purpose is its social and/or environmental mission – it tries to maximise the social good it creates balanced against its financial goals, while an ethical business attempts to minimise its negative impact on society or the environment (Social Enterprise UK). Evolution of entities According to Bloomberg, one of the most disruptive ideas in our history is Milton Friedman’s A Friedman Doctrine—The Social Responsibility of Business Is to Increase It...

Does Blocking YouTube, Twitter and Facebook Improve Productivity At Work?

Compiled by NINA TI   Just as office supplies and work phones can be abused, so can social media. Does ‘restricting access’ to social apps, video streaming, gaming and stock trading sites help an employee focus at work? In our HR Talk Q&A, we gather a number of human resources experts to answer questions from readers. Here, you can get the right advice from professionals who are actively involved in human capital development, and who understand your grouses about dealing with the competitive forces in employment today. What one HR expert says: While some employers believe that blocking social media access in the office will improve productivity, such a measure is difficult to accomplish in our connected world. When employees are not engaged, they fall victim to the endless distrac...

Digital Engagement: It’s More Critical Now than Ever!

By PETER SMITH     Digital engagement is a term that is often thrown about in a number of different ways. For the purpose of this article I would like to use the following definition: digital engagement uses digital tools and techniques to find, listen and mobilise a community around an issue. This might include discussions in social media, understanding your digital interactions with customers and the efficiencies of your supply chain internally. In using this definition, we can see that digital engagement extends across the whole business, multiple functional areas and most stakeholders. I would maintain that it is an area that can provide significant opportunity and value. You might say: “That’s great, I’ll get some people to manage it!” But why does the chief executive office...

Spotting a Gem at The Workplace

By STEPHANIE LING     Recruitment makes all the difference in an organisation. Selecting the right people for the job means getting the proper fit, therefore ensuring the attainment of optimal performance. Traditional means of forecasting performance has been shown to be poor predictors of actual performance. Thus, in its place behavioural interviews at the candidacy level are now implemented as a better gauge for competency. Yet how do we accurately measure talent? Is competency only measured in terms of intellect and skills or do other characteristics come into play as well? Hidden talents Competency is defined as the fundamental characteristics of a person that enables superior performance in any given situation. With only one-ninth of its volume above water, the tip of the ic...

Driving Workplace Diversity

By SALIKA SUKSUWAN     As a Malaysian, I’d like to believe that having a diverse circle of friends and colleagues in the workplace is a way of life for us. However, I find diversity in the workplace isn’t necessarily an area of focus in many organisations. In broad terms, workplace diversity refers to the variety of differences between people in the organisation, which includes ethnicity, gender, age, where we come from, and our educational background. We can harness workforce diversity if we have a culture of inclusion, which respects our differences and ensures that we encourage each person to reach their full potential. Simply put, diversity is a mix of different individuals; inclusion is getting these individuals to work well together. Focus on diversity and inclusion (D&...

In Business, the Cameras Are Always Rolling

By BRIAN FIELKOW     In 2014, a set of professional athletic organisations were thrust into the spotlight with negative headlines. Two NBA (National Basketball Association) owners faced pressure to sell their teams as the result of making racist statements – Donald Sterling, now former Los Angeles Clippers owner, and Bruce Levenson owner of the Atlanta Hawks. Then, Baltimore Ravens running back Ray Rice faced a domestic abuse scandal. The bright lights of the professional sports world often provide lessons for business leaders everywhere. When personnel-related problems arise in business, keep the following in mind: Be prepared Are leaders ready if an unexpected crisis hits the organisation? It’s up to leaders to respond in the appropriate way. Not only are employees looking for ...

Which Comes First, Tasks or People?

By VINESH NAIDU     Some juggling seems to always be required at work. One long standing debate has centred around this question: Should tasks be the priority or do people come first? The agility to switch between the two at different times is the key to effective management. And most often, it’s the managerial species that is usually faced with this decision of balance. Peter Drucker – management guru extraordinaire – describes the manager’s job as five basic tasks: Setting objectives: The manager sets goals for the group, and decides what work needs to be done to meet those goals. Organising: The manager divides the work into manageable activities, and selects people to accomplish the tasks that need to be done. Motivating and communicating: The manager creates a team out of hi...

Upskilling For High Impact HR

By DANIEL RUSSELL   The role of human resources (HR) has changed drastically in recent years from administrator and policy enforcer to strategic business partner. Today, chief executive officers see HR strategy as a key piece to enabling business sustainability and growth. Business leaders have higher expectations of HR professionals to be true experts on workforce trends, employee data, and translating business strategies into high impact people initiatives. The Global Human Capital Trends 2014 report by Deloitte Consulting shows 42% of global companies report that the impact of HR operations on organisational success is “weak” and 85% of global companies believe they must “transform HR to meet new business priorities”. Even while transforming HR, many organisations fail to retrain t...

4 Tips To Be Great In A Team

By RENE LACERTE   The best way to be in a great team is to build one. Great teams have leadership throughout the group. In a strong company, everyone feels that they can be a leader. Here are four ways to be in a great team by building leadership into your culture.   Show your team how each of them can lead Most people do not view themselves as leaders. The quality of leadership is inside of them, but they need help to see it. It’s common for people to get into the mindset that it’s not their responsibility to fix the problem. There are many reasons why people don’t dive in and fix something that’s broken. The most common reason is that they are afraid that fixing the problem will take more work. That is where they are wrong. Although it may take more time initially to lead, my s...

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